Effective Date: 30th September 2025
Communication Channel: Customers may submit their consent withdrawal requests via email to: consentwithdrawal@tallysolutions.com
Turnaround Time (TAT): All consent withdrawal requests will be acknowledged within 2 working days from the date of receipt. The processing of the request will be completed within 7 working days from the date of receipt unless exceptional circumstances arise.
Escalation Matrix:
Address: AMR Tech Park II, No. 23 & 24, Hongasandra, Hosur Main Road, Bengaluru, Karnataka 560068.
1. Initiation: Customers must send an email to consentwithdrawal@tallysolutions.com with the subject line: “Consent Withdrawal Request” and include the following details:
2. Acknowledgment: A confirmation email will be sent to the customer acknowledging the receipt of the request within 2 working days from the date of receipt.
3. Verification: The provided details will be verified for authenticity. If additional information is required, the customer will be contacted.
4. Processing: Upon successful verification, the customer’s consent for sharing, processing, or storage of their credit Information, credit Information report and credit score shall be revoked/ purged. Navmaya Tech Services Private Limited will notify CICs or the associated entities accordingly through email.
5. Confirmation: A final email will be sent to the customer confirming that the consent withdrawal has been successfully processed and all the credit information data has been deleted / purged.
Communication Channel: Customers may withdraw their consent through the “Withdraw Consent” section within the TallyCapital plugin.
Escalation Matrix:
6. Initiation: If the credit score checked from TallyCapital Pluign: Users may withdraw their consent for credit information access through the Alt+W: Withdraw Consent section within the TallyCapital plugin. Consent for CIBIL may be withdrawn using the on-screen option or the F10 shortcut and consent for CRIF may be withdrawn using the Alt+F10 shortcut. The following details need to be provided:
7. Processing: Upon successful verification, the customer’s consent for sharing, processing, or storage of their credit Information, credit Information report and credit score shall be revoked/ purged. Navmaya Tech Services Private Limited will notify CICs or the associated entities accordingly through email.
8. Confirmation: A final email will be sent to the customer confirming that the consent withdrawal has been successfully processed and all the credit information data has been deleted / purged.